Cleaning 101: How to Get 5-Star Reviews from Guests

When it comes to hosting—whether it’s for Airbnb, VRBO, or even private rentals—cleanliness is one of the biggest factors that determine whether you get glowing 5-star reviews or a dreaded 3-star comment. Guests may forgive a creaky floor or an older appliance, but a dusty shelf or dirty bathroom? Not so much.

Here’s how to make sure your space impresses every time:

1. First Impressions Are Everything

Guests form their first opinion within seconds of walking in the door. Make sure the entryway is spotless—wipe down doors, clean windows, sweep away dirt, and ensure the air smells fresh. A welcoming scent (but not overpowering) and a clutter-free entrance set the tone for their stay.

2. Focus on the “High-Touch” Areas

Light switches, remote controls, door handles, and appliance buttons are magnets for fingerprints and germs. Wipe them down with a disinfectant before every stay to give guests confidence in your cleanliness.

3. Bathrooms: Shine Like New

Nothing ruins a review faster than soap scum, mold, or hair in the bathroom. Scrub sinks, tubs, and toilets thoroughly. Polish mirrors, restock toilet paper, and neatly arrange toiletries. A fresh hand towel and a new bar of soap can add a nice hotel-like touch.

4. Linen & Bedding Perfection

Fresh, clean linens are non-negotiable. Wash all bedding between guests, including pillowcases, duvet covers, and blankets. Fluff pillows and smooth out wrinkles—it makes the bed look as good as it feels.

5. Don’t Forget the Details

Small touches can turn a “clean enough” stay into a “wow” experience. Think:

• Neatly folded towels with a decorative touch

• A welcome note or small snack basket

• Checking for cobwebs in corners and dust on ceiling fans

• Making sure light bulbs are working

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6. Do a Final Walkthrough

Before locking the door, walk through the property as if you were the guest. Look at surfaces from their eye level, open the fridge, peek under beds, and check behind doors. This “fresh eyes” approach catches details you may miss in your usual routine.

7. Consistency Is Key

It’s not enough to clean thoroughly once in a while—every guest expects the same high standard. Create a cleaning checklist and stick to it so nothing gets skipped, no matter how busy the schedule gets.

Final Word

A 5-star review isn’t just about cleaning—it’s about creating a space that feels cared for. When guests walk in and see a sparkling, fresh home, they know they’re valued. That satisfaction not only boosts your ratings but also encourages repeat bookings and word-of-mouth referrals.

Remember: A clean space = happy guests = 5-star reviews.